Appeals and Complaints Policy

The Rehabilitation Journal is committed to ensuring a fair and transparent editorial process. This policy outlines the procedures for handling appeals and complaints related to editorial decisions or processes, addressing issues such as delays, misjudgments, or improper conduct.

Appeals refer to requests for reconsideration of editorial decisions based on concerns about fairness, objectivity, or accuracy. Complaints, on the other hand, express dissatisfaction with the editorial process, which may include ethical concerns or conflicts of interest.

Complaints and appeals can be submitted to chief editor via email, with a response typically provided within two weeks. Author and reviewer appeals must be submitted in writing, clearly explaining the reason for the appeal. Reader complaints should specify the nature of the complaint and provide supporting evidence.

All appeals and complaints are treated confidentially, with the goal of ensuring impartial resolution. The editorial board is responsible for reviewing appeals, and in complex cases, external experts may be consulted to ensure a fair and thorough review.

Feedback received from appeals and complaints is used to continuously improve the editorial process. Records of all appeals and complaints are maintained for internal documentation and review.

This policy ensures that The Rehabilitation Journal maintains a fair, transparent, and accountable editorial process.